Support - FAQ Page
Are we missing something here? Let us know...
Before contacting us with your support
question please review the FAQ below.
For inquiries not covered below please contact us at :
support@jermar.com
Support issues should contain OS version and a complete description of the
issue.
Support questions are typically handled in one business day --often within minutes.
Q: My old registration code no longer works with version 3 of Tweaki. Do I need
a new one?
Q: I am a registered user of a version of Tweaki earlier than version 3.0. Can I
upgrade for free?
Q: I have submitted my request for a new unlock code but I get no response. Why?
Q: Whenever I uninstall and reinstall Tweaki, my serial number changes and I
need to retrieve a new unlock code. Why?
Q: When applying changes to remotely connected computers, when I change views,
it appears as though some options did not get applied. Why is this?
Q: When remotely connected to two or more computers, when I select the restore
defaults button, the change occurs for only one of the remotely connected
computers. Why?
Q: On the NT / Windows 2000 / XP Performance tab, the item “Change default
printer spool directory” is disabled. Why?
Q: On the NT / Windows 2000 / XP Performance tab, the item “Check size of L2
cache that NT ‘sees’” is disabled. Why?
Q: Several items
in the interface are disabled. Why?
Q: When I loaded Tweaki it indicated that HTML Help is not supported on my
operating system.
Q: When I loaded Tweaki I got a message indicating that large fonts are not
supported. What should I do?
Q: When saving my Internet Explorer Favorites Tweaki stops abruptly and
indicates the saving of the Favorites failed. Why?
Q: I'd like to set security for All Users on my Windows NT/2000/XP system but
can't figure out how?
Q:
How do I prevent users from downloading files from the Internet?
Q: When I run the installation file for Tweaki the Windows Installer for MS
Office loads. Why?
Q: I have a suggestion for a feature addition. Where can I send it so I know it
will be reviewed?
Q: After upgrading to version 4.x I no longer have any Office 97 tweaks. Why?
Q: When I set options in Tweaki they don't "stick" under Windows XP. Why?
Q: Whenever I attempt to change visual style elements on Windows XP they never "stick"., Why?
Q: Is there a way to print or search through the Tweaki help file?
Q: My old registration code no longer works with version 3 of Tweaki. Do I need
a new one?
A: Version 3 of Tweaki does use a new licensing method. Versions prior to the
3.0 version will need to acquire a new unlock code for this latest version of
Tweaki.
S: All registered users of Tweaki can obtain a new unlock code for Tweaki, free
of charge. Simply visit the Tweaki
update page for instructions on receiving your new unlock code:
Q: I am a registered user of a version of Tweaki earlier than version 4.0. Can I
upgrade for free?
A: All registered users, whether you purchased Tweaki through JerMar Software or
through another vendor, always receive upgrades for free.
S: If you purchased Tweaki...for Power Users through 3B Software/Digital River/TUCOWS
or in combination with the SANDRA bundle, please download the vendor specific
software using this link:
Tweaki/3B Software
If you purchased Tweaki...for Power Users directly through JerMar Software,
please download Tweaki using this link:
Tweaki/JerMar Software
Once you have downloaded the new version from the appropriate link above,
uninstall your previous version. Once uninstalled, run the installation for the
new version just downloaded. The new version will require a new unlock code to
fully register the product. See the first question in the FAQ for information on
obtaining that unlock code.
Q: I have submitted my request for a new unlock code but I get no response. Why?
A: The most likely cause for this is a return email address that is invalid.
Since the system is automated it extracts the return address of the email used
to request the new unlock code. The new unlock code is then sent to this return
email address. If the email client used to send the email address is improperly
configured then the email gets bounced back. Surprisingly, this happens with
great frequency.
S: If you submitted a request for a new unlock code and have not received it
then you should contact us at support@jermar.com with a working email address so
that we may send you the new unlock code.
Q: Whenever I uninstall and reinstall Tweaki, my serial number changes and I
need to retrieve a new unlock code. Why?
A: The serial number for Tweaki gets generated when you first install the
software. The serial number is unique to that installation of Tweaki.
Uninstalling Tweaki will not cause the serial number to change, however,
deleting the Tweaki installation folder that remains after uninstalling Tweaki
will cause the serial number to change when reinstalling Tweaki. This is because
the "JerMar Software Tweaki...for Power Users.SLX" file located within that
folder gets deleted when the remaining installation folder gets removed.
S: To prevent registration issues with Tweaki backup the file "JerMar Software
Tweaki...for Power Users.SLX" located in the folder where you installed Tweaki.
Should you need to install and uninstall Tweaki after it has been registered,
copying this file back into Tweaki's installation folder will prevent the need
to re-enter registration information. Just make certain you copy the file back
into the Tweaki install folder BEFORE running Tweaki for the first time. Should
you ever need a new unlock code you can find information on how to get one at
the Tweaki update page. However, if you make a copy of the *.SLX file and insure
it remains in the Tweaki install folder you should never need an unlock code
again.
Q: When applying changes to remotely connected computers, when I change views,
it appears as though some options did not get applied. Why is this?
A: This occurs due to a) when the computers you are remotely connected to are
running different operating systems than the computer that had the current view
at the time you applied the remote changes. b) Or, the current view already had
those options enabled and set.
S: a) This is simply a result of the current view or OS not supporting the same
feature set as the other remotely connected OSs. The easiest way to prevent this
situation is to always connect to same OSs when applying changes. b) Disable any
options on the current view and then reapply them in order to have them
propagate to the remotely connected computers.
Q: When remotely connected to two or more computers, when I select the restore
defaults button, the change occurs for only one of the remotely connected
computers. Why?
A: Unlike most other options in Tweaki, the Restore Defaults option is
applicable only to the current view –irregardless of whether Tweaki has multiple
connections at the time the option is selected.
S: This option is valid on a computer-by-computer basis. When using this option
you must have the computer you wish to restore defaults onto as the current
view. Keep in mind; the Restore Defaults option does not restore your selections
to their previous values. This option instead restores all values to default
values. Use the Undo function to restore values back to their original values.
Q: On the NT / Windows 2000 / XP Performance tab, the item “Change default
printer spool directory” is disabled. Why?
A: A printer must be installed before this option becomes enabled.
S: This is by design.
Q: On the NT / Windows 2000 / XP Performance tab, the item “Check size of L2
cache that NT ‘sees’” is disabled. Why?
A: This option is only useful for computers with direct-mapped L2 caches.
Pentium II and later processors do not have direct- mapped L2 caches.
S: This is by design.
Q: Several items
in the interface are disabled. Why?
A: Depending on your configuration, some options may be disabled. Tweaki
verifies that each option is valid for your configuration and, if not valid,
disables it.
S: This is by design.
Q: When I loaded Tweaki it indicated that HTML Help is not supported on my
operating system.
A: When Tweaki loads up it verifies that your system is capable of displaying
HTML style help. If not, Tweaki will prompt you with that information.
In order to display HTML Style help you must meet the following criteria:
1) Internet Explorer 4.0 or higher installed
2) hh.exe installed into your \Windows or \Windows\System folder
3) hhctrl.ocx installed into your \Windows or \Windows\System folder
If these files are not present or are not of the correct version, Tweaki prompts
you with a warning.
S: You can download a 477K file, hhupd.exe, from your web site. This file will
install the necessary components for displaying HTML style help. You can
download this file from here.
Q: When I loaded Tweaki I got a message indicating that large fonts are not
supported. What should I do?
A: Tweaki does not support large fonts. If your system is running large fonts,
or fonts above 100%, Tweaki's UI may become illegible.
S: To correct this situation you will need to return your font size setting to
the default of "Small Fonts". To do so, load the Display applet of Control
Panel. Select the Settings tab. Select the Advanced button. From the resulting
window select the General tab. Select the "Small fonts" selection of the Fonts
option.
Q: When saving my Internet Explorer Favorites Tweaki stops abruptly and
indicates the saving of the Favorites failed. Why?
A: This is caused by a corrupt Favorite file.
S: You must determine which Favorite file is causing Tweaki to fail. Start by
removing one sub folder from the Favorites folder at a time. Once removed, try
running Tweaki again until the saving of the Favorites folder is successful. If
the save is successful you know the last folder removed contains the corrupt
Favorite file. Now add this folder back to the Favorites folder. Begin removing
Favorites from this folder and attempting to run the save again. Repeat the
removal, save process until you identify the corrupt Favorite file. Once
identified remove it from your Favorites list.
Q: I'd like to set security for All Users on my Windows NT/2000/XP system but
can't figure out how?
S: Create the account you wish restricted. Then temporarily give this account
administrator privileges and log onto it. Load Tweaki and set any security
restrictions you wish enforced. Now remove the temporary administrator
privileges and log off the account. The desired account is now operating with
the restrictions in place.
If the target computer resides on a network a quicker method exists to set your
security restrictions. Simply install Tweaki onto the administrator's computer.
Using Tweaki's built in network functionality you can browse for the target
computer over the network. Once connected, you can set security restrictions
--or any other tweaks-- as though you were working with the local computer.
Q:
How do I prevent users from downloading files from the Internet?
A: An easy solution exists, provided that the system uses Internet Explorer as
its only browser. You can prevent other browsers from being installed or running
on the system by implementing the feature within Tweaki entitled, "Run only
allowed Windows applications".
S: Open Internet Explorer and select Tools | Internet Options. Then select the
Security tab. Highlight the Internet icon. Then select the Custom Level button.
Scroll down until you find the option for Downloads. Select the choice labeled
"Disable". Close all the dialogs and exit Explorer. Now load Tweaki. Select the
Security | Internet Explorer tab. Under "Internet Explorer Security Zones" place
a check in the box next to "Internet". Close Tweaki --your all done! The ability
to download via Internet Explorer (HTTP) is now disabled.
Q: When I run the installation file for Tweaki the Windows Installer for MS
Office loads. Why?
A: Registry entries for the Windows Installer have become corrupt.
S: The solution is to remove ISScript.msi via the Add and Remove applet of
Control Panel. Finally, search the registry for any keys containing ISScript and
delete them. Now rerun the Tweaki installer.
Q: I have a suggestion for a feature addition. Where can I send it so I know it
will be reviewed?
A: We would love to hear your suggestions on feature additions. Please send all
suggestions to: ideas@jermar.com
Q: After upgrading to version 4.x I no longer have any Office 97 tweaks. Why?
A: Version 4 and higher of Tweaki supports Microsoft Office 2000 and Microsoft
Office XP only.
S: To solve this issue you must revert back to a previous version of Tweaki.
Q: When I set options in Tweaki they don't "stick" under Windows XP. Why?
A: The ability to apply Tweaki options in Windows XP can be impacted when using the "Fast User Switching" feature. For example, when you switch to a user other than the user that originally logged onto the computer and then attempt to apply Tweaki settings the application fails.
S: To apply settings to a specific account on Windows XP you should log in as the account. Do not use the "Fast User Switching" feature when using Tweaki.
A: This is due to the read-only attribute being set on the para.dat file. When the installer encounters a file with this attribute it fails.
S: Run the internal update feature of Tweaki. When you receive the installation instructions concerning undodesc.dat stop. Do not close the message. Instead, leave the message on screen and open Windows Explorer. Insure that you have the ability to see hidden and system files turned on within Windows Explorer. Locate the folder where you have Tweaki installed. Remove the system and read only file attributes of all files contained within the folder. When complete close Windows Explorer. Now complete the internal updating.
Q: Whenever I attempt to change visual style elements on Windows XP they never "stick"., Why?
A: The Themes service has been disabled.
S: Re-enable your Themes service. To do so, open Control Panel | Administrative Tools | Computer Management | Services and Applications | Services. Select Themes from the list on the right and then select Restart.
Q: Is there a way to print or search through the Tweaki help file?
A: You can download a Word document containing the complete Tweaki help file. This document is print ready and easily searchable.
S: Download the Word version of Tweaki's help file here.
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